FAQ - Questions Fréquentes
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Mon mot de passe n'est pas reconnu
Cliquez sur "Mot de passe oublié" ci-dessus et suivez les instructions dans l'e-mail reçu.
En cas de difficultés, envoyez-nous un email à [email protected] -
I don't understand French and everything is in French
You can change the language of the streaming platform once you are logged in.
To do so :
- Log in : enter email (Adresse e-mail) and password (Mot de passe) above
- Click on your profile
- Then click on "Mon Compte"
- Select your time zone ("Fuseau horaire") and click your language("Langue du site") by clicking on the small arrow on the right.
- Click on"Enregistrer les modifications" (Save Changes) and return to the dashboard by clicking on "My Dashboard" or on the three dashes at the top right of your screen. -
My password is not recognised
At Quantum Way, you have two accounts:
- The client account where you can view your latest purchases, consult your invoices, your downloads (audio files / e-book), your gift card balance if you have one...
- The streaming platform which hosts all programmes and courses containing videos and all replays of conferences and summits.
You must create a password (preferably the same one) for both accounts. Click on "Mot de passe oublié" (Forgot password) above.
Follow the procedure indicated in the e-mail you’ll receive. In this email, click on « Cliquez ici pour réinitialiser votre mot de passe » which means “Click here to reset your password”.