FAQ - Questions Fréquentes

  • Mon mot de passe n'est pas reconnu

    Cliquez sur "Mot de passe oublié" ci-dessus et suivez les instructions dans l'e-mail reçu.

    En cas de difficultés, envoyez-nous un email à [email protected]
  • I don't understand French and everything is in French

    You can change the language of the streaming platform once you are logged in.
    To do so :
    - Log in : enter email (Adresse e-mail) and password (Mot de passe) above
    - Click on your profile
    - Then click on "Mon Compte"
    - Select your time zone ("Fuseau horaire") and click your language("Langue du site") by clicking on the small arrow on the right.
    - Click on"Enregistrer les modifications" (Save Changes) and return to the dashboard by clicking on "My Dashboard" or on the three dashes at the top right of your screen.

  • My password is not recognised

    At Quantum Way, you have two accounts:
    - The client account where you can view your latest purchases, consult your invoices, your downloads (audio files / e-book), your gift card balance if you have one...
    - The streaming platform which hosts all programmes and courses containing videos and all replays of conferences and summits.

    You must create a password (preferably the same one) for both accounts. Click on "Mot de passe oublié" (Forgot password) above.
    Follow the procedure indicated in the e-mail you’ll receive. In this email, click on « Cliquez ici pour réinitialiser votre mot de passe » which means “Click here to reset your password”.